SHIPPING

Quick & Easy, from us to you.

We offer FREE SHIPPING on all orders over $120 CAD in Canada & Continental US, and orders over $240 CAD/€170 on international orders.

Canada & Continental US - $12 flat rate applies on orders under $120.
International - $24 flat rate applies on orders under $240/€170.

Please note that additional customs fees, duties, and/or taxes may apply to US and international orders.

We usually ship orders within 3 - 5 business days from our studio on Bowen Island by Canada Post. Let us know if you are in a hurry.

We do our very best to get your products to you as quickly as possible. Sometimes delays happen due to holidays, promotions, and unforeseen circumstances beyond our control, unfortunately we can’t assume responsibility for such inconveniences.

SHEA BUTTER CRYSTALLIZATION

We temper our plant butters to prevent crystallization. Unfortunately either during shipment or storage in higher than 36°C/97°F temperatures, creams can melt and solidify too slowly, causing graininess.

Crystallization is a natural reaction to temperature fluctuations, and is not an indication of poor quality, nor does it effect the performance of any product containing shea butter. As soon as the product warms up to the skin’s temperature, the grains disappear.

Crystallized creams can be used normally, however, if you wish to smoothen your cream again here’s how-to in 2 easy steps:

1. Put your cream jar in warm/hot water, periodically stirring (chopstick or backside of a teaspoon) until all grains have disappeared.
2. Immediately thereafter, put the jar in the fridge or freezer and stir every few minutes until cool.

FRESH & GUARANTEED

We do our very best to get your products to you in perfect condition. If any product does not meet this standard, please let us know and we shall happily replace it. The same counts for any product that shows signs of spoil within the first 120 days of purchase. See more...

All our products are freshly made from scratch. Our rare level of purity is obtained from mindfully selected, fresh botanicals and minerals used in harmony with the incredible powers of colloidal silver as our method of preservation.

Please check the ‘enjoy before' time line of each product under the ‘good to know’ product page tab. Our products keep fresh longer, when you keep them dry, cool, and clean.

Tips to keep our products fresh:

• Keep creams and deodorant cool until you use them. The creams and deodorant can easily last for 6 months+ at room temperature, and much longer (up to 2 years) if kept in the fridge during use.
• Keep creams and deodorant in the fridge during warm summers, or if you reside in a warm climate.
• Keep products clean by using the scoop and/or spatula!
• Keep all products out of direct sun heat/light. Butters, waxes, and oils will become softer or melt when exposed to warm temperatures. The plant butters may crystallize when heated (this does not affect the performance of the product in any way).
• Close products kept in the shower after use, so that water does not enter the jars.
• Always add any of our eye and/or facial powders TO water or lip mix, never add anything into the powder containers. Our cosmetic powders last 5+ years unless they are contaminated.
• Always use clean make-up brushes and sponges.
• We don't recommended stocking up on products; it is best order fresh when you're almost at the botom of your jar/bottle of gourmet skin food.

ALLERGY ALERT | Our products are created in a clean, non-sterile environment. Cross-contamination is likely. If you have allergies or any serious medical conditions, or are pregnant or nursing, please consult a medical professional before using our products. We recommend to always perform a skin patch test prior to incorporating our products into your routine (feel free to ask us for a sample).